BILLING & INSURANCE

"We strive to provide a positive experience from the moment you check-in, all the way through the billing process."

Insurance

We process all commercial insurances, but not Medicare, Medicaid (including ARKids) or TRICARE. Most importantly, no matter a patient's insurance status, all patients receive a basic medical exam by one of our Board-Certified Emergency Physicians.  A cash-pay rate is available to those with Medicare, Medicaid, TRICARE, those with high deductibles plans and others who may not be covered or have insurance. Cash-pay rates may significantly reduce your out of pocket costs and will eliminate any need to wait for insurance authorization.

Did You Know?

Although we are out-of-network with some insurances, federal law requires your insurance provider to process your ER visit as in-network.  We strive to provide a positive experience from the moment you check-in all the way through the billing process.

What To Expect

After your visit, your insurance provider will send you an explanation of benefits (EOB) explaining what your insurance has agreed to pay on your behalf. It is important to know that an EOB from your insurance company is not the same as a bill from Cabot Emergency Hospital. In almost all cases, you will not owe what your EOB indicates. Here are a few more good things to note:

  • We're committed to finding a payment arrangement that works for your specific needs.
  • Our patient advocate is available to discuss any questions or concerns Monday through Friday, 7:30am-4:30pm.
  • Your insurance may send you a check for services rendered that you will then need to bring or send to CEH.
  • Your claim may take longer than usual to resolve if we are required to appeal to your insurance company.

Billing

At Cabot Emergency Hospital, patients are our priority.  We will work on your behalf to resolve any billing issues that arise from your insurance provider for emergency services you receive. If your claim processed incorrectly, outside of your plan's network, please contact our patient advocate at (713) 357-2535 so we can help.  To make a payment, click here.